Client Success Story No. 1:

Transforming Retail’s Workforce Planning

Client Situation:

·             Aggressive retail expansion resulted in under-strategized workforce planning

·             Retail staff management handled on a local level, with minimal oversight from client’s HQ

·             Employment and regulatory framework in new retail markets largely unknown to the business

·             The culmination of the above placed even the most profitable of stores under pressure to meet operating income targets

Our Strategy:

·             Facilitate the full implementation of a workforce planning digital solution by serving as the Project Manager and liaison between client and solution provider

Our Problem-Solving:

·             Created multi-disciplinary product team (Retail/HR/IT/Legal/Finance) to successfully execute workforce planning project

·             Created effective communication and accountability matrix between client’s HQ and Retail Staff

·             Provided practical and relevant guidance on employment and regulatory frameworks on a per-country basis

Our Results:

·             Completed solution delivery using 60% of the allocated budget

·             Achieved an on-time delivery of the workforce planning solution

·             Ensured retail employment and regulatory framework allowed for maximum flexibility while remaining in compliance with applicable legislation

·             Immediate improvement in operating income within a quarter of the solution’s go-live